These are Elanguest's terms and conditions. Please read them before booking a course.

General

All bookings are subjects to availability.

No booking has been accepted until Elanguest has issued an invoice to the student or agent.

Each member of a group, booked by a third party is bound by these conditions. The third party is responsible for informing the students about these terms and conditions.

In case of a complaint or difficulty - it is essential that the student immediately makes his/her complaint or problem known to the Elanguest school office during their time spent in Malta. The student cannot claim for compensation after leaving Malta if he/she had not made the problem or complaint known and given the school the opportunity to offer a satisfactory solution.

Elanguest must be advised of any health problems which may affect the student’s course attendance or accommodation.

Payments

A non-refundable 20% deposit of the total amount is required for registration. Bookings made through an authorized agent of Elanguest will be subject to the deposit required by that agent. Elanguest is under no obligation to confirm registration until the school has received evidence of this payment. A faxed or e-mailed copy of the bank transfer documents will be acceptable.

All bank transfer fees must be paid by the student.

Extra deposits for the booking of certain hotels may be required in high seasons. The conditions which are stated in the hotel’s pricelist will apply.

All fees are payable at least 14 days in advance of the course’s starting date.

Refunds and Cancellations

Should a refund be given for any reason after full payment has been received, Elanguest will charge an administration fee of €20.00 and deduct relevant bank charges from payment. Bookings made through an authorized agent of Elanguest will be subject to the cancellation fees required by that agent.

Hotel cancellations are subject to the cancellation fees which are stated in the hotels’ price-list.

A two week notice is required for the cancellation of accommodation in host families or self-catering apartments. A full week’s accommodation fee will be charged in the case of late cancellations or change of accommodation without due notice after students’ arrival. If a cancellation is made prior to students’ arrival then cancellation fees will apply as per terms and conditions.

Elanguest is not obliged to give lessons during Public Holidays. Tuition time during the remaining days may be increased to make up for most of the lost time.

Elanguest accepts no obligation to return fees to no-shows or to any student who is unable to complete his/her course.

Transfers

Full flight details must be received by the school no later than 7 days before the arrival.

Students who are booked into one of Elanguest’s self-catering apartments, must use the school’s transport for collection at the airport. Elanguest’s driver will then be able to hand over the apartment keys and make sure that they arrive safely to the correct room.

New arrivals

On the first day of their course, new students should arrive at the school between 07:30 and 08:00 to take an assessment test. If any changes are made to this arrangement, the students will be notified in advance.

Students may be asked to wait for the following class session if they arrive late for the start of any lesson.

Accommodation

For apartments and families, Elanguest reserves the right to charge for extra, unused, days for mid-week arrivals and departures especially during the high season (03/07/2011 - 01/10/2011).

If any damage is incurred by the student to property of the school or belongings to third parties contracted by the school, the cost of these damages must be settled immediately and payable to the school.

Elanguest expects all students to respect the right of fellow students to a safe and orderly environment within the school’s self-catering apartments and host families.

Students are responsible for the day to day cleaning of their apartments. Elanguest will prepare bedrooms for new arrivals, clean the common parts and change bed linen once per week.

Check in time - 14:00 hrs
Check out time - 11:00 hrs

Students may remain in the apartment till their flight departure time but they must have checked out of their room.

Liability

It is the student’s responsibility to ensure that they obtain all documentation (passport visa etc) required for entry into the country, and to make themselves aware of any legal requirement or restriction that would hinder or prevent them travelling. Elanguest will not be held liable if a student is refused entry into any country for any reason. The student is solely responsible for complying with formalities required by police, customs or health authorities at the point of departure or arrival, at a particular destination, or whilst in transit.

Should the school accept a student under the age of 18 years, Elanguest is not responsible for the supervision of these minors after lesson time. This remains the responsibility of the parents or legal guardians.

The student is responsible for obtaining adequate travel insurance, including coverage for cancellations, health insurance, loss and theft of baggage, emergency evacuation, and for any other eventuality that may occur before, after or during the language journey. Elanguest shall in no way be deemed responsible for any costs incurred as a result of the student/client having no or insufficient insurance cover.

The school reserves the right to exclude a student from the school or accommodation if they are acting in a way which is detrimental to the school or other students. In such cases, the school is under no obligation to make any refund or cover any expense brought about by this action. Elanguest is not to be held liable for loss, theft, damage or injury to persons or personal property.

Courses & Essential levels

Course fees include tuition and course material used during the tuition period. This does not include extra reference books, workbooks or dictionaries which are available at the school for personal study.

General English Courses – all levels

Business English – Intermediate

Medical English – pre-Intermediate

Elanguest reserves the right to place a student into a class according to the results of an assessment test, which will be administered by the school at the start of their course.

Contact Details

School – Head Office Address
Elanguest Ltd.
Keating House
St. Julians, STJ 3243, Malta

Telephone Numbers

School Office +356 2137 4777
Weekend Helpline +356 2137 4778
School Fax +356 2137 5372
School Transport +356 2133 0995
School Transport (mobile) +356 9947 6695
+356 9947 6696

Email Contacts

Head of school dwest@elanguest.com
Study Co-ordinator tutor@elanguest.com
General enquiries info@elanguest.com
Direct bookings info@elanguest.com
Agency bookings bookings@elanguest.com
Payments accounts@elanguest.com
Accommodation admin@elanguest.com
Tours tours@elanguest.com

Emergency Numbers (Public)

St. Luke’s Hospital +356 2124 1251
School Doctor +356 9949 4115
St. Julian’s Police +356 2133 2196
Emergency 112

Bank details

Bank Name: HSBC BANK MALTA
Address: St. George’s Road
Post Code: STJ 10
Town / City: St. Julians
Country: Malta
Sort Code: 44 026
SWIFT Number: MMEBMTMT XXX
Account Number: 002-006633-002
IBAN Number: MT34MMEB44026000000002006633002

Dates and Time

School opens: 10/01/2011
School closes: 18/12/2011
Opening hours
The school is open 08.00 - 16.00 hrs
Monday to Friday.

Public Holidays 2010
(week days only)

The school is closed during the following public holidays:

10th. February, 31st.March, 22nd. April, 7th. June, 29th.June, 8th.September, 21st. September, 8th.December and 13th. December

Course timetables

name of course and maximum students - daily timetable

General English (12): 09:00 - 12:30
General Intensive (12/8): 09:00 - 14:30
Intensive Mini-Group (6): 09:00 - 14:30
Business English (6): 09:00 - 12:30
Business Intensive (6): 09:00 - 14:30
Private - 20 lessons: 09:00 - 12:30
Private - 30 lessons: 09:00 - 14:30
Medical English(10): 13:00 - 15:00
Cambridge Exams FCE, CAE, CPE (12): 09:00 – 12:30 + 3 times a day from 13:00 - 14:30
IELTS Exam (12-8): 09:00 - 12:30 General Intensive class + 13:00 - 14:30 IELTS class
Private 5 Afternoons: (check if morning from 8:00 - 9:00 is available)
Private 10 Afternoons only: (please ask for availabilty in the morning)

Reduction of lessons

When only two students are present for General English the tuition time will be given as 2½ hours per day. If only 1 student is present it will be given as 2 hours private lessons per day.

When only one student is present for the following courses, private tuition will be given as follows:

General Intensive 3 hours per day
Intensive Mini-Group 3 hours per day
Medical English 1½ hours per day
Business English 2½ hours per day
Intensive Business 3½ hours per day
IELTS (pm last 4 wks) 1 hour for pm session

Private lessons are not available in the mornings during high season.

Seasonal dates - 2011

Low: 10/01/2011 - 02/07/2011

High: 03/07/2011

Low: 02/10/2011 - 18/12/2011

Course Starting Dates

The following courses start every Mon-day throughout the academic year:

General English
General Intensive & Intensive Mini-Group
Business & Business Intensive English
IELTS Exam Course

Business and Business Intensive may be subject to occasional date restrictions.

Medical English Courses start on the first Monday of every month. This is a two week course but clients may ask to stay for one week only or extend the course for an extra week or two.

An admin fee of approx. €50 may be charged in some cases when there is a change of course whilst a student is at the school.

Cambridge ESOL Courses 2011

Course Dates

Winter: 10th. January – 12th. March
Spring: 21st. March - 18th. June
Autumn FCE: 12th.September-10th.December /Autumn CAE:5th.September-10th. December.

Cambridge ESOL Exam Dates


Exam Date Closing Date and Fee

PET: 07/02/2011 or 25/04/2011 or 24/10/2011     € 85
FCE: 17/01/2011 or 28/03/2011 or 17/10/2011     € 135
CAE: 17/01/2011 or 04/04/2011 or 10/10/2011     € 140
CPE: 17/01/2011 or 04/04/2011 or 10/10/2011     € 150


It is possible to submit late entries for these Cambridge exams but a set charge will be imposed by the exam centre.
Charges for late entries made after the official closing dates are as follows:

Up to 2 weeks after closing date: extra charge of €30
Up to 4 weeks after closing date: extra charge of €55

Cambridge I.E.L.T.S. Exam Dates 2011

Exam Date and Closing Date 

17/02/2011     12/01/2011

05/03/2011     28/01/2011

02/04/2011     25/02/2011

28/04/2011***  23/03/2011

19/05/2011     13/04/2011

11/06/2011     06/05/2011

09/07/2011     01/06/2011

30/07/2011     24/06/2011    

13/08/2011     08/07/2011

25/08/2011     20/07/2011

15/09/2011***  10/08/2011

08/10/2011     02/09/2011

05/11/2011     30/09/2011

03/12/2011     28/10/2011

Only the Academic module will be available on dates marked with ****
IELTS test fee is €160.00 per candidate.