English for tourism and hospitality - one of the Elanguest range of custom English courses for professionals, taught in St Julian's, Malta
English skills are crucial for those working within the tourism and hospitality business, not only for day to day tasks but also for career progression.
The Elanguest 'English for tourism and hospitality' course is skills based, and designed to give students a better understanding of the language system and how to exploit it to its full potential.
As tourism and hospitality are customer oriented industries, it is vital to have effective speaking and listening abilities. Therefore, there is great emphasis put on practising these skills in class. Students will take part in authentic listening activities: tour guides, travel agents, receptionists, housekeepers and cruise staff, as well as native and foreign speakers of English.
Reading and writing tasks centre on vital skills such as confirming reservation changes, describing conference facilities and writing letters/emails of apology.
Grammar and functional language activities are contextualised within frameworks for use in customer service exchanges such as telephone bookings, offering advice and problem solving.
The authentic materials used in the 'English for tourism and hospitality' course allow students the opportunity to study webpages, job advertisements, hotel bills, customer service questionnaires, menus, entertainment programmes, maps, sightseeing tips, getting around, accommodation and cultural advice.
Monday – Friday: 22.5 hours/week (Morning + Afternoon lessons)
Morning Classes: 9:00 am – 12:30 pm
Afternoon Classes: 1:00 pm – 2:30 pm